Legal & Compliance
The protection and privacy of your data is of utmost importance to InfoSlips. Underpinning the InfoSlips technical solution is an ISO 27001 compliant information security management system, which ensures compliance with global legal and regulatory requirements.
Privacy Statement
Your privacy is important to us. This privacy statement explains what personal data InfoSlips collects from you through our interactions with you and our products and how we use that data. InfoSlips offers cloud, private cloud, and on premise products. References to InfoSlips products in this statement include InfoSlips services, websites, apps, software, servers, and devices.
Please read the product-specific details in this privacy statement, which provide additional information about the InfoSlips products. This statement applies to InfoSlips's interactions with you and the InfoSlips products listed below, as well as other InfoSlips products that display this statement.
Personal Data That We Collect
InfoSlips collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create an InfoSlips account; use the InfoSlips Desktop or Mobile Viewer; use the InfoSlips Administration Portal; register for an InfoSlips event or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies and receiving error reports or usage data from software running on your device. We also obtain data from third parties.
How We Use Personal Data
InfoSlips uses the data we collect to operate our business and provide you the products and services we offer, including using data to improve our products and personalize your experiences. We may also use the data to communicate with you, such as informing you about your account, security updates, and product information.
Reasons We Share Personal Data
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data with InfoSlips controlled channel partners and subsidiaries; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of InfoSlips.
How to Access & Control Your Personal Data
You can view, edit or delete your personal data online for many InfoSlips products. You can also make choices about InfoSlips's collection and use of your data.
Cookies & Similar Technologies
InfoSlips uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud, and analyze how our websites and online services are performing.
You have several tools to control cookies, web beacons, and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt-out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.
InfoSlips Account
With an InfoSlips account, you can sign into InfoSlips products. Signing into your account enables improved personalization, provides seamless and consistent experiences across products and devices, allows you to access and uses cloud data storage, and enables other enhanced features and settings.
When you sign in to your account to access a product, we create a record of that sign-in.
Other Important Privacy Information
Below, you will find additional privacy information that you may find important.
Product-specific details: InfoSlips Cloud and InfoSlips Private Cloud
InfoSlips Cloud and InfoSlips Private Cloud are InfoSlips products and related software offered and designed primarily for use by organizations and the recipients of our communications.
In the event of a conflict between this InfoSlips privacy statement and the terms of any agreement(s) between a customer and InfoSlips Customer Agreement, the terms of those agreement(s) will control.
When a customer tries, purchases, uses, or subscribes to InfoSlips products, InfoSlips collects data to provide the service, give the best experiences with our products, operate our business, and communicate with the customer. For example: when a customer engages with an InfoSlips sales representative, we collect the customer's name and contact data, along with information about the customer's organization, to support that engagement. When a customer interacts with InfoSlips support, we collect data or error reports to diagnose and resolve problems. When a customer pays for products, we collect contact and payment data to process the payment. When a customer receives communications from InfoSlips, we use data to personalize the content of the communication.
The InfoSlips products you purchase, subscribe to or use other products and online services from InfoSlips or third parties with different privacy practices. Their respective privacy statements and policies will govern those other products and online services.
Data Privacy & Security
Confidentiality
We place strict controls over our employees' access to the data you and your users make available via the InfoSlips services ("Customer Data"). We are committed to ensuring that Customer Data is not seen by anyone who should not access it. The InfoSlips services operation requires that some employees access the systems that store and process Customer Data. For example, to diagnose a problem you are having with the InfoSlips services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies to ensure that any access to Customer Data is logged. All of our employees and contract personnel are bound to our policies regarding Customer Data, and we treat these issues as matters of the highest importance.
Personnel Practices
InfoSlips conducts background checks on all employees before employment, and employees receive security training during onboarding and on an ongoing basis. All employees must read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the InfoSlips services.
Compliance
The environment that hosts the InfoSlips services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports.
Access Logging
Detailed access logs are available to administrators. We log every time an account signs in, noting the type of device used and the connection's IP address. Administrators can review consolidated access logs for their whole team. We also make it easy for administrators to terminate users' access and sign out all devices authenticated to the InfoSlips services at any time, on-demand.
Two-factor Authentication
Administrators can require all users to set up two-factor authentication on their accounts.
Data Retention
An administrator can configure custom retention policies at the template level. Setting a custom duration for retention means that documents or files older than the duration you set will be deleted on a nightly basis.
Deletion of Customer Data
InfoSlips provides the option for Administrators to delete Customer Data at any time during a subscription term. Within 24 hours of team owner initiated deletion, InfoSlips hard deletes all information from currently-running production systems. InfoSlips services backups are destroyed after 31 days.
Data Encryption In-transit
The InfoSlips services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. We monitor the changing cryptographic landscape closely and promptly upgrade the service to respond to new cryptographic weaknesses as they are discovered, and implement best practices as they evolve while also balancing the need for older clients' compatibility.
Availability
We understand that you rely on the InfoSlips services to work. We're committed to making InfoSlips a highly-available service that you can count on. Our infrastructure runs on fault-tolerant systems for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.
Disaster Recovery
Customer Data is stored redundantly at multiple locations in our hosting provider's data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. Backups are thoroughly tested at least every 90 days to confirm that our processes and tools work as expected.
Network Protection
In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured, and unnecessary ports are blocked by configuration with AWS Security Groups.
Host Management
We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment.
Logging
InfoSlips maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the InfoSlips services. These logs are analyzed for security events and overseen by the security team.
Incident Management & Response
In the event of a security breach, InfoSlips will promptly notify you of any unauthorized access to your Customer Data. InfoSlips has incident management policies and procedures in place to handle such an event.
External Security Audits
We contract with respected external security firms who perform regular audits of the InfoSlips services to verify that our security practices are sound and monitor the InfoSlips services for new security research community vulnerabilities. In addition to periodic and targeted audits of the InfoSlips services and features, we also employ our web platform's continuous hybrid automated scanning.
Product Security Practices
New features, functionality, and design changes go through a security review process facilitated by the security team. Our code is also audited with automated static analysis software, tested, and manually peer-reviewed before being deployed to production. The security team works closely with development teams to resolve any additional security concerns during development.
GDPR
GDPR Privacy Notice
This Notice is for people who are located in the European Economic Area ("EEA") and supplements our general Privacy Statement. Our processing of personal data of people who are in the EEA is governed by the General Data Protection Regulation (the "GDPR"), which applies from May 25, 2018. The GDPR requires us to provide certain information to you about your personal data, which we refer to in this Notice as your personal information.
Data Controller
The data controller for this website is Verlink (Pty) Ltd, trading as InfoSlips. For our contact information, see the section in our general Privacy Statement headed "How to Contact Us."
Purposes of the Processing
Personal information gathered through cookies is used for the purposes described in our Cookies Notice. Other than the information described in our Cookies Notice, the only information collected through our website is personal information provided voluntarily by visitors to receive additional information or register for a service or event. The personal information visitors may enter through our subscriptions page is used only to provide them with communications in specialty areas they select. When visitors register via our website for one of our events (including webinars and events hosted at our offices), we use the personal information they have provided solely for purposes of contacting them about the event and to let them know about future events if they have indicated that they would like to receive that information. We use the information provided by our visitors solely to respond to and process their requests.
Lawful Basis for the Processing
Generally, we process personal information provided by visitors through our website based on consent. We may also process personal information on other bases permitted by the GDPR and applicable laws, such as when the processing is necessary to comply with our legal obligations.
Categories of Personal Information
We process the following information when provided voluntarily by our website visitors: name, business title, name of employer, email address (business email address preferred), postal address and/or country, and telephone number. We also process automatically-gathered information as described in our Cookies Dashboard. Cookies that are necessary to display content or perform other functions you have requested or that are necessary for the security or basic operation of our website are turned on by default and cannot be turned off. We request your consent for the use of other cookies as listed on our Cookies Dashboard. You can always revoke your consent by revisiting the Cookies Dashboard.
Recipients of Your Personal Information
We use various service providers to manage our website and provide services such as event registration or managing email communications. Our service providers change from time to time. Note that our service providers have entered into contracts with us that restrict what they can do with your personal information. If you would like specific details on our service providers who have received your information, please contact us at info@infoslips.com
Information Regarding Transfers Outside the EEA
InfoSlips' main administrative offices are based in South Africa, and that's where we process personal information collected through our website. When you provide personal information to us, we request your consent to transfer that personal information to the EU. Although the USA and South African laws do not provide legal protection equivalent to EU data protection laws, we safeguard your personal information by treating it according to this GDPR Privacy Notice. We take appropriate steps to protect your privacy and implement reasonable security measures to protect your personal information in storage. We use secure transmission methods to collect personal data through our website. We also enter into contracts with our data processors that require them to treat personal information in a consistent manner with this Notice.
The Retention Period for Personal Information
How long we retain personal information varies according to the type of information in question and the purpose for which it is used. We delete personal information within a reasonable period after we no longer need to use it for the purpose for which it was collected. This does not affect your right to request that we delete your personal data before the end of its retention period. We may archive personal data for a certain period before its final deletion as part of our ordinary business continuity procedures.
Your Rights
You have the right to request access to your personal data, to have your personal data corrected, restricted, or deleted, and to object to our processing of your personal data. You also have the right of data portability. Your rights may be subject to various limitations under the GDPR. If you wish to exercise any of these rights, or if you have any concerns about our processing of your personal data, please contact us at info@infoslips.com
The Right to Lodge a Complaint
You have the right to file a complaint concerning our processing of your personal data with your national (or, in some countries, regional) data protection authority. The EU Commission has a list at: ec.europa.eu/justice/article-29/structure/data-protection-authorities
No Obligation to Provide Personal Data
Our website users are under no statutory or contractual requirement or other obligation to provide personal information to us via our website.
Cookie Policy
Effective on March 1, 2021
At InfoSlips, we believe in being transparent and open about collecting and using data related to you. This Cookie Policy applies to any InfoSlips product or service that links to this policy or incorporates it by reference. We use cookies to collect and use data as part of our Services, as defined in our Privacy Policy.
What Technologies Are Used?
A cookie is a small file placed on to your device that enables InfoSlips features and functionality. Any browser visiting our sites may receive cookies from us.
We use two types of cookies: persistent cookies and session cookies. A persistent cookie lasts beyond the current session and is used for many purposes, such as recognizing you as an existing user, so it's easier to return to InfoSlips and interact with our Services without signing in again. Session cookies last only as long as the session (usually the current visit to a website or a browser session).
Local storage enables a website or application to store information locally on your device(s). Local storage may be used to improve the InfoSlips experience, for example, by enabling features, reusing your preferences, and speeding up site functionality.
What Are These Technologies Used For?
We use cookies to recognize you when you visit our Services. If you're signed into InfoSlips, cookies help us show you the right information and personalize your experience in line with your settings.
We use cookies to make your interactions with our Services faster, more secure and to help us detect malicious activity.
We use cookies to enable our Services' functionality and provide you with features, insights, and customized content. We also use these technologies to reuse information about your browser and your preferences.
We use cookies to improve your experience with our Services. Cookies help us learn more about how well our Services perform in different locations. We use cookies to understand, improve, and research products, features, and services, including as you navigate through our sites or when you access InfoSlips from other sites, applications, or devices.
Accessibility Statement
General
InfoSlips strives to ensure that its correspondence and services are accessible to people with disabilities. InfoSlips has invested a significant amount of resources to help ensure that its correspondence is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.
Accessibility of InfoSlips Correspondence
InfoSlips makes the UserWay Accessibility Widget available within its correspondence, powered by a dedicated accessibility server. The software allows InfoSlips to improve compliance with the WCAG 2.1, ADA, Section 508, (EU) 2016/2102, and other accessibility legislation in many countries.
Enabling the Accessibility Menu
The InfoSlips Accessibility menu can be enabled by hitting the tab key when using InfoSlips interactive correspondence loads or by clicking the accessibility menu icon on the page's corner. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer
InfoSlips continues its efforts to constantly improve the accessibility of its correspondence, site, and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those with disabilities.
Despite our efforts to make all correspondence content fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may result from not finding or identifying the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on our site or require assistance with any part of our site, please get in touch with us during regular business hours and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions, or need assistance, please contact InfoSlips Customer Support. Email: info@infoslips.com