Insights for modern customer communications

Ideas on AI, interactive documents, and digital transformation in regulated industries — from the InfoSlips team.

Is the Juice Worth the Squeeze?

Static PDFs are not evil. They are just being asked to do too much. For high-volume, high-stakes customer communications, interactive documents can turn 'we sent it' into 'they understood it, acted on it, and we can prove it.'

Alan Burger

July 29, 20267 minute read

Digital Transformation

The End of PDF Thinking

Sending a PDF is not digital transformation. It is paper wearing a screen. As the SEC and regulators begin rethinking paper-first rules, the bigger opportunity is not faster delivery. It is better communication.

Alan Burger

July 28, 20265 minute read

CCM

CCM Is Not Shrinking. It Is Escaping Its Old Definition

Customer Communications Management has not lost relevance. It has outgrown the language the industry still uses to describe it. The communication is no longer just the thing that gets sent—it is the context, workflow, decision, proof, and outcome it enables.

Alan Burger

July 6, 20268 minute read

Case Study

How Dominion Energy Transformed Customer Onboarding with InfoSlips

A Welcome Pack case study: how personalized, interactive onboarding transformed Dominion Energy's new-customer experience and lifted NPS by 11 points.

Alan Burger

April 10, 20267 minute read

Customer Experience

From Static to Smart: Why Customer Communications Are Becoming Interactive Experiences

The evolution from static PDFs to interactive, intelligent customer communications is transforming how businesses engage with their customers.

Alan Burger

March 15, 20265 minute read

AI in Regulated Communications: Moving Beyond Hype to Real, Trusted Use Cases

How AI is transforming customer communications in regulated industries while maintaining compliance, security, and trust.

Alan Burger

March 10, 20268 minute read